DELIVERY & RETURNS
All orders will be despatched within 6 working days for Asia. For all international orders will be despatched with 10 -12 working days. Please also allow extra 3 working days for all items that have been embossed or personalised.
We work our hardest to ensure your order is in your hands as soon as possible. This does mean that we are unable to make order amendments and address amendments. We are also unable to cancel your order once it has been placed.
Returns & Exchanges
Any sales or personalised items bought online will not be able to returns or exchanges. If for any reason the item you have ordered is not right for you, please returned it, unused, within 14 days of receipt for a refund: or within 14 days of receipt for an exchange only. Exchange could only process with the same price or higher. You will also be responsible for any return postage costs involved to return the order, unless otherwise advised. Please note that items that have been embossed cannot be refunded or exchanged.
Should you change your mind and wish to make an exchange there will be a re-shipping cost as below:
Step by step returns guide:
1. Please contact us with your order number and request a return form. Fill in the form carefully. If the return is due to a fault with KLEKS, you maybe be required to provide photographic evidence before a return will be authorised.
2. Please carefully pack the items with the return form together. Please use recorded delivery to send the package to:
Room 21, 1/F, Tung Lee industrial building
9 Lai Yip Street,
3. Refunds will be processed with 7-10 working days via the original method of payment. We are unable to guarantee the date the refund will credit your bank account as it will depend on your bank or credit card issuer.
Please be advised that you will be charged for the cost of return postage and any re-delivery charges for exchanges if the item isn’t faulty.